Outcomes

Kwik Stop is a privately owned convenience store chain with 22 locations open 24/7 in Nebraska and Colorado. Our corporate offices are located in North Platte, Nebraska. All of our stores sell fuel, and 15 locations have in-store deli operations on site.

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After over 20 years of dealing with the same software company, frustrated by ongoing problems and inefficiencies, it was with VERY much apprehension that we decided to· look for another software company to handle our central office accounting, and also our individual store back office/price book. I really didn't know where to begin.

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After contacting some of my peers in the industry, I reached out to ROG and Mark Lotstein. Mark was currently working with another retailer in Nebraska, and I made arrangements to meet with him to discuss the problems and needs of our company. After meeting with Mark, I made the decision to proceed with the initial discovery phase of the project. Once that was completed, the final decision was made to proceed with ROG, and, with their assistance, find a new software provider, and then proceed with the transition and implementation of the new software.

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Mark, Rick, and all of their staff, after interviewing several software providers, found a software company that has met our expectations. I, and our entire staff, was very satisfied with the expertise, patience, and understanding of ROG during our transition. As with any project of this magnitude, there are always a few "bumps in the road". However, all issues were isolated, addressed, and corrected in a timely manner.

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Please do not hesitate to call me directly if you have any questions concerning my recommendation of ROG, Mark, Rick, and/or any of their staff. I can be reached at (308) 532-7480 ext. 19, and will promptly return any messages left on this extension, and/or you may reach me at doneill@kwikstop.org.